The Joint Commission: Assessment Tool
Client Description
The Joint Commission is a nonprofit that accredits over 20,000 U.S. healthcare organizations, ensuring high standards of patient safety and quality care. It also operates Joint Commission International to provide accreditation services globally.
Project Overview
Developed by Joint Commission Resources and sponsored by Fresenius Kabi USA, LLC, the RTA MedSafety microsite is an interactive, four-part self-assessment platform that empowers healthcare professionals to pinpoint risks and implement best practices for the safe administration of injectable medications.
Impact At-A-Glance
Launched in just six months, the digital Tracer Tool empowers hospitals to systematically enhance injectable medication safety and drive lasting performance improvements.
Project Type
Interactive Assessment Tool, Branding, Marketing
Role
Designer, Design Lead
Company
Multiple, Inc
Problem Statement
Errors in hospital administration and preparation of injectable medications pose significant risks to patient safety, yet barriers exist that prevent medications from being provided in the most ready-to-administer (RTA) form. Traditional tracer tools are analog and don’t fully support continuous performance improvement.
Project Goal
Design a digital Tracer Tool that helps hospitals identify barriers, track progress, and implement corrective actions to improve the safety and delivery of injectable medications.
Discovery
We mapped the end-to-end journey, and identified opportunities to digitize the tracer methodology for easier adoption.
Marketing roadmap guiding awareness, adoption, and sustained usage.
Wireframes
Developed proof-of-concept screens and interactive wireframes to demonstrate usability, visualize workflows, and validate the digital survey experience with stakeholders before full-scale development.
The tool was optimized for tablet use to accommodate hospital staff on the move.
Onboarding screens
User login and account screens
The tool guides users through profile creation, authentication, authorization, asset handling, data entry, and logging and auditing, with the option to generate static reports for each section or for the complete assessment.
Each step was targeted towards a specific audience segment.
Completed assessments within the same module can be compared.
The Impact
Launched within six months, the digital Tracer Tool now supports continuous monitoring, growing monthly account creation, and user activity, enabling hospitals to systematically improve injectable medication safety and realize sustainable performance improvements.